Follow-up Or Die - Your Accountant Will Love You

In order to grow your business, you need to keep your current customers happy. Paying attention to the small details is a big part of that — if your customer has been with you for more than six months, they should be offered a follow-up call . If you don't offer this, it can lead them thinking about straying away from your company. A lot of businesses believe that these kinds of calls are too expensive and will not yield any tangible results. But here's something else that is often overlooked: failure to do so can accelerate their desire to switch providers!

It's time for some real conversation with your customers and ask them what they think about the services they are currently receiving from you. If you want to save money, you can send them a survey/questionnaire that they could fill out and mail back to you. This is not only cost effective, but also convenient for your customer — they don't have to spend any extra time talking on the phone with you.

Even after the completion of the first follow-up call, do not think that this service is over. Give them an opportunity to give you feedback on how the call went and if it was the most pleasant experience for them. Ask for suggestions for improvement, and what kind of questions would be better suited during a follow-up call in the future.

Remember: no follow-up calls are useless, and in most cases, they are the difference between keeping a customer or losing them forever.

Related articles:

-- Follow-Up Or Die - Your Accountant Will Love You (http://bit.ly/FollowUpOrDie) -- Follow Up Or Die - Your Accountant Will Love You (http://bit.ly/FollowUpOrDie) -- Follow-up Or Die - Your Accountant Will Love You (http://bit.ly/FollowUpOrDie) -- Follow Up Or Die - Your Accountant Will Love You (http://bit.ly/FollowUpOrDie) -- Follow-up Or Die - Your Accountant Will Love You (http://bit.ly/FollowUpOrDie) -- Follow Up Or Die - Your Accountant Will Love You (http://bit.ly/FollowUpOrDie)

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Conclusion

I would like to thank you for reading this! I hope that you now see the importance of doing a follow up call with your current customers, so that they can continue to do business with you.

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