How To Be A Simply Irresistible Salesperson!
Now that you know the secrets of what makes people buy, you need to know how to put them into practice. This blog is all about being a salesperson and covers three main topics: objections, questions, and perspective. It will teach you how to turn the tide on objections by understanding why they exist in the first place and then using that knowledge to your advantage. We'll also dive into questions - which are apparently more important than either potential buyers or sellers realize - as well as perspective; i.e. how to stop looking at the sales process as a numbers game and start thinking like a true professional.
One of the greatest things about being in sales is that no two days are the same. As much as you might wish it otherwise, most jobs become stale and boring after a while; sales - particularly high quality, consultative sales - is not like that at all. In fact, you will generally find that it gets more interesting over time!
However, one thing does remain constant: every day you have to deal with objections. In fact, for some businesses these aren't just 'one of' but are instead 'the' biggest barrier to making a sale . However, if you know what the principle objections are, you can use that information to your advantage - and for some trades, this knowledge is literally all you need to do effectively.
What makes an objection? Objections are basically anything that stops a potential buyer from doing something they want to do. In other words, objections are pretty much anything that a customer would normally put up their pinky finger to stop themselves from doing...
However, if you look at them from another angle, objections are generally a good thing. You see, most people buy based upon emotion and then come up with reasons to justify their decision . For example, if you looked at a potential new car purchase from purely an emotional viewpoint, you might buy the one that you can afford rather than the one that is perfect for you (it's the same in all areas of life!). In this scenario, simply having a bigger financial offer would be enough to encourage emotional buyers to sign on the dotted line - even though they may have been better off spending slightly more money on something they really love. It's this business about justifying decisions to yourself that makes people buy .
There are two other key elements to consider in relation to anything that someone wants to do. First, is it something they want badly enough? This will mean that they'll be more likely to act on your offering and put it into action. In contrast, if you approach an activity with little emotional attachment, the person may well not take any further action; if you don't understand this, then what you're selling probably isn't something that they really want.
Second, what happens if that activity doesn't exist? If you're selling a car, then you'll need to make sure that no one else is offering what you're offering - or at least to be sure that they aren't going to 'close the deal' with any of your competitors. It's generally in your best interests to be the first in the market for a product or service - which then means that it's an important element of effective sales.
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This principle is also applicable when it comes to making objections; this means that the more popular something is, the more potential buyers will have an objection (based on those above two points). As a result, it's not really worth spending time on popular products and services; instead, you need to be focusing on those that are unpopular . The good thing about this is that you don't need to do as much research before going into the sales process.
However, what if your product or service fails to offer anything new? Well, the modern world has created a way around this problem: spin! You see, it's possible to take an existing idea and present it in a way that makes it look as if it's something completely new. You can do this by communicating how it solves a problem that no one else is addressing or how is it unlike anything else out there. It's all in how you tell the story.
In fact, if we go back to the 'emotional connection' point, you can even sell ice to an Eskimo! This is because of the popular saying that ' if you want someone to do something, find out why they're not doing it '. For example, what's stopping your customers from buying? Whatever it is, match it into something about your product or service and then address that in order to create a need .
You might be thinking 'well, that seems like a lot of work; isn't it easier to just tell people what you're offering and let them make their decision from there?' Indeed, this is how most businesses operate nowadays. However, modern marketing techniques make this much easier; for example, if you advertise your product or service online then your potential customers will be able to see it for themselves before buying - and you can use social media to get feedback .
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As well as the need, there are two other factors to consider in your sales technique. The first is urgency and the second is social proof. Let's look at each of those in turn:
Urgency: If you want to encourage a person to act fast, then you need to make them think that they're running out of time. If you don't do so, then they may just move onto something else. This is particularly true in online sales as people can be weighing up multiple offers at once; also, some are put off by 'closing dates' for special offers - or there may simply be too many other things competing for their time over at the moment. Social proof: This is basically anything that shows that someone else has already bought your product or service. It shows that there is demand for what you're offering and you can use it as a way of addressing any objections from potential buyers. All of this means that if you have more people talking positively about your business in the future, then you'll become more successful.
To fully understand the concept of social proof, it's important to look at how others react to your business. In other words, 'if people do like what I'm offering, then why are they not doing something about it?' It's a good idea to ask your friends and family before heading out into the big wide world; they may also be able to help with your sales technique too.
Conclusion: Sales and marketing are about people - you're providing a service for them and it's important to remember that. You need to offer something that they want; more importantly, you need to communicate it in a way that makes them feel as if they cannot live without it! This means that you'll likely end up with something that is the result of long hours of hard work. However, what you lose in the time taken to get this far, will be made up for by the success once you're out there in the wider business world.
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