If you want to get your message across, you need to build rapport with the person listening. Rapport is the act of forming a connection with someone else. Building rapport is a crucial part of communication because it allows for an easy transfer of ideas and words between two people. If a person doesn't feel like they can trust someone else, it's much more difficult for that person to pay attention to what they are saying or listen to their idea.
An easy way to build rapport is by showing appreciation and giving compliments — both ways show that you care about the other person.
Exchange information with them by asking questions and paying attention to the answers.
Listen to what they have to say — allow them to get their thoughts out. People will feel like you're interested in them if you ask them questions and listen carefully.
Ask for help — If you need help, ask someone to provide that help for you. People usually like helping others so it's a good way to show that you are honest and trustworthy by requesting something of someone else.
To build rapport with a group of people, show that you care about the group or what they have to say instead of talking about yourself all the time. If a group is having a discussion, then you have to become interested in what they are saying instead of only listening to yourself.
When you are out in public, be sure that you are making eye contact with the people who are looking at you. This will show that you care about who they are and what they're saying. If people notice that they feel as if they know you and can trust your opinion, then they will be more likely to listen to your ideas when it comes time for them to give their own opinion.
Practice this way of communication by asking people questions and showing that you care about them. When you want to get your message across to someone else, you need to build rapport with them first. They will feel like they know you and that it's alright for them to listen to what you are saying. In order for people to hear what you have to say, then they have to trust that what you are saying is true and valuable.
The ability of individuals from different cultures or backgrounds in the effective communication of their ideas is the subject of a great deal of research. In May 1970 the theoretical basis for a study of culturally different communicators was presented by Edward T. Hall in his book "The Silent Language".
In July 1971 Dr David A. Westcott wrote "Rapport, Rapport Building Skills, and the Nonverbal Persuaders" in the Journal of Marketing. This article was based on a study performed by the Research and Information Division of The Coca Cola Company. Westcott's report stated:
Effective communication requires rapport or agreement between individuals, i.e., agreement about their mutual definition of reality. This means that their viewpoints are interrelated through a common experience which establishes a basis for understanding each other's meaning. (Westcott, 1971)
The Westcott study was based around the use of a "visual status" technique known as the "Visual Relationship Process", which was developed by Gerald R. Turick in his book "Persuasion and Communication". This is a set of methods for communicating with others. There are seven basic steps to be followed when communicating:
These steps lead to an agreement on how a person will interpret an issue (which is determined by their culture and social experience), as well as what they will feel about that issue and what they will do about it (i.e., be successful in achieving their goal).
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